All Terre Adventures Privacy Policy

Last updated: April 2026

1. Who We Are

All Terre Adventures is an off-road cycling community and a mountain bike guiding and coaching business based in Bristol, UK, operated by Claire Sharpe. This privacy policy applies to:

  • www.allterre.net (our website)

  • Our email newsletter, managed through Email Octopus

  • Any personal data collected in connection with bookings, coaching enquiries, or event registrations

For the purposes of UK data protection law, All Terre Adventures is the data controller.

Contact: hello@allterre.net | www.allterre.net

2. What Personal Data We Collect

Website visitors When you visit www.allterre.net, we may collect:

  • Technical data: IP address, browser type, device type, pages visited, and time spent on site (via analytics software)

  • Contact data: name and email address if you fill in a contact or enquiry form

Newsletter subscribers If you sign up for our newsletter via Email Octopus, we collect:

  • Your email address

  • Your first name (if provided)

  • Subscription date and email engagement data (opens, clicks) — collected automatically by Email Octopus

Booking and coaching enquiries If you enquire about or book a guided ride, coaching session, or course, we may collect:

  • Name and contact details

  • Relevant experience and fitness information (to ensure rides are appropriate and safe)

  • Emergency contact details

  • Any medical information you choose to share that is relevant to participation

3. How and Why We Use Your Data

To respond to enquiries and manage bookings Lawful basis: Contract (or pre-contractual steps). We need your contact and relevant personal details to communicate with you, process bookings, and deliver our services safely.

To send our newsletter Lawful basis: Consent. You will only receive our newsletter if you have explicitly signed up. Each email includes an unsubscribe link and you can opt out at any time.

To improve our website and services Lawful basis: Legitimate interests. We use anonymised or aggregated analytics data to understand how our website is used and how we can improve it. We do not use this data to profile individuals.

To comply with legal obligations Where required by law, we may need to retain or share certain information (for example, financial records).

4. Email Octopus — Our Newsletter Platform

Our newsletter is managed using Email Octopus (emailoctopus.com). When you subscribe, your email address and name are stored on Email Octopus servers. Email Octopus may also collect engagement data such as whether you open our emails or click links within them.

Email Octopus is compliant with UK GDPR and processes data in accordance with their own privacy policy: https://emailoctopus.com/legal/privacy

You can unsubscribe at any time by clicking the unsubscribe link in any newsletter, or by emailing us directly at hello@allterre.net.

5. Cookies and Analytics

Our website may use cookies — small text files stored on your device — to help the site function correctly and to collect basic analytics.

Types of cookies we may use:

  • Essential cookies: required for the website to work (e.g. session cookies)

  • Analytics cookies: help us understand how visitors use the site. These do not identify you personally.

You can control and delete cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We only share data with third parties where necessary to deliver our services:

  • Email Octopus — newsletter platform (see Section 4)

  • Website hosting and analytics providers — who process data on our behalf under appropriate data processing agreements

  • Legal authorities — if required to do so by law

7. How Long We Keep Your Data

  • Newsletter subscriber data: retained until you unsubscribe or request deletion

  • Booking and enquiry data: retained for up to 7 years for legal and financial record-keeping purposes

  • Website analytics data: typically retained in anonymised/aggregated form

  • Emergency contact and health information: deleted after your booking has concluded, unless you have an ongoing relationship with us

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: you can request a copy of the data we hold about you

  • Right to rectification: you can ask us to correct inaccurate data

  • Right to erasure: you can ask us to delete your data, subject to any legal obligations we have to retain it

  • Right to restrict processing: you can ask us to limit how we use your data

  • Right to data portability: you can request your data in a portable format

  • Right to object: you can object to us processing your data based on legitimate interests

  • Right to withdraw consent: where we rely on consent (e.g. the newsletter), you can withdraw it at any time

To exercise any of these rights, please contact us at hello@allterre.net. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO): www.ico.org.uk

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, or loss. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at children under the age of 18. If a young person under 18 wishes to book a session, we require a parent or guardian to be involved in the booking process.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page.

12. Contact Us

All Terre Adventures Email: hello@allterre.net Website: www.allterre.net Based in Bristol, UK